FAQ
Frequently Asked Questions
Helpful information about bag and shoe accessories, compatibility, sizing, orders, shipping, returns, refunds, and customer support.
Who operates Zarqelo?
Zarqelo is operated by Beijing Yuexiao Technology Co., Ltd.
What does Zarqelo sell?
We offer bag straps, bag charms, shoe-care tools, footwear accessories, bag organizers, handbag racks, and dust covers.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about strap compatibility before ordering?
Yes. Contact customer support with the exact product name and the attachment details you would like clarified.
Can I ask about shoe-tree or insole sizing?
Yes. Review the listed size guidance and contact us with the exact product name if you need clarification.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if an accessory arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the item and packaging so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.